Frequently Asked Questions
Everything you need to know about ordering, sizing, delivery and returns at Zaim Fashion.
Orders are generally delivered within 3–5 working days, depending on your city and courier availability. Metro areas like Lahore, Karachi and Islamabad are usually on the faster end of that window.
Yes, we deliver nationwide through our courier partners, including major and smaller cities. Delivery to remote areas may take a day or two longer.
Yes. Once your order is dispatched, you'll receive a tracking number via SMS or WhatsApp so you can follow it right up to delivery.
Yes, cash on delivery is available for eligible orders across Pakistan, with no extra handling charges.
Alongside cash on delivery, we accept online bank transfers and major debit/credit cards at checkout, all processed securely.
Check the size guide available on each product page and compare it against your own measurements before ordering. If you're between sizes, we recommend sizing up for comfort.
No problem — unused items in original condition are eligible for a size exchange under our return and exchange policy.
Eligible unused products, in their original packaging, may be exchanged according to our return and exchange policy. Reach out to our support team to start the process.
Exchange requests are accepted within a short window of delivery — typically a few days — so it's best to check your item as soon as it arrives.
Yes, every order is securely and discreetly packed with no branding on the outer packaging, to protect your privacy from courier pickup to your doorstep.
Absolutely. Your details are only used to process and deliver your order and are never shared with third parties for marketing purposes.
