Refund & Returns Policy

Eligibility for Exchange

To keep things fair and hygienic for every customer, exchange requests are accepted when the following conditions are met:

• The item is unused, unworn and unwashed, with the original hygiene seal and tags attached.
• The request is raised within 3 days of the delivery date.
• The product is returned in its original packaging.
• The item purchased was not marked as final sale or clearance.

We currently offer size and colour exchanges rather than direct cash refunds — see Section 04 for how refunds are handled.

Non-Returnable Items

Because of the intimate nature of our products, items are not eligible for return or exchange once worn or once the hygiene seal is broken. This includes:

• Bras, panties and briefs
• Nighties, robes and lingerie sets
• Items marked "Sale" or "Clearance"

Body shapers and boxer briefs can be exchanged if they remain unworn with tags intact.

How to Request an Exchange

1. Message our support team within 3 days of delivery with your order number and a photo of the item.
2. We'll review your request and confirm eligibility within 24–48 hours.
3. Once approved, we'll arrange a pickup or share a return address with you.
4. Your replacement is dispatched as soon as the returned item passes inspection.

Refunds

Since most orders are paid via cash on delivery, we primarily offer exchanges or store credit instead of cash refunds.

• For orders paid online by card or bank transfer, approved refunds are credited to the original payment method within 7–10 working days.
• Delivery charges are non-refundable, except when the return is due to an error on our part (wrong or damaged item).

Damaged, Defective or Wrong Items

If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos of the product and its packaging.

We'll arrange a free replacement or a full refund, including any delivery charges you paid — no exchange window restrictions apply in this case.

Order Cancellations

You can cancel an order free of charge at any point before it's dispatched — just reach out with your order number.

Once an order has shipped, it can no longer be cancelled; the standard exchange process in Section 03 applies instead.